Mackay Whitsunday Buses Pty Ltd  (MWB)

Trading as Airlie Adventure Tours

Terms and Conditions 

 

General Terms and Conditions

All passengers must wear appropriate clothing at all times. Swimwear, offensive T-shirts, and underwear are not permitted to be worn onboard.

No food or drink is to be bought onboard without consent from the driver. We do not allow glass bottles of any kind onboard. A cleaning fee of $65 will be charged for any soiled seat, flooring, or cabin fixtures. This will be charged to your payment method. Any damage to the vehicle will be charged to the passenger via the ticket payment method. This includes but is not limited to seats, flooring, windows, roof lining, doors, and all fixtures and fittings. 

Alcohol  

Drinking on public roads is illegal in QLD. MWB does not allow the consumption of alcohol in any of our vehicles.

We do not allow intoxicated people to travel in any of our vehicles for the safety of our drivers and passengers. This is company policy and is not at the discretion of our drivers. All alcohol must be placed in your stowed luggage and is not to be carried on your person. 

Behavior Policy.

All passengers must consider others whilst onboard, and obey all QLD laws. Swearing, loud music, yelling, and all offensive behavior will result in immediate disembarkment from the vehicle and the cancellation of your ticket. 

Baggage Policy 

MWB Buses does not provide checked baggage service. However, passengers on MWB Buses’ are entitled to stow baggage in the cargo compartment of the bus. Passengers are also permitted to take onboard carry-on baggage MWB Buses assumes no responsibility of any kind for customer items and/or baggage. Cargo Compartment Up to one (1) bag per adult passenger reservation (at no extra charge)  Each bag can weigh no more than 22 Kilograms   Acceptable baggage includes suitcases, duffel bags, and backpacks. MWB recommends that passengers label their luggage with names, addresses, and contact numbers.  Passengers are responsible for placing baggage into the cargo compartment and for retrieving it upon arrival at their destination. All baggage must be claimed promptly upon arrival at the destination. Baggage may not be placed in the aisle of the bus or on the customer’s foot area. Additional bags will incur a fee of $15 per bag  Baggage fees are non-refundable.  Items such as money, prescription medication, and laptops cannot be stored in the cargo compartment and must be carried by the passenger at all times. Unacceptable bag contents include illegal substances, stolen goods, contraband, animals, corpses, explosive materials, disabling chemicals, animals, some flammable items, and all guns and firearms. Security regulations may require MWB to disclose to government agencies the contents of a passenger’s bag/s.  At that time you will be advised. Note that ALL bags are subject to search in Storage Used for carry-on baggage or items  Each passenger is allowed one (1) carry-on bag Bags can weigh no more than 5 kg    Carry-on baggage must fit into the passenger's lap or under the seat. Carry-on baggage is considered to be a handbag, briefcase laptop bag, or baby nappy bag. MWB recommends that passengers label their luggage with names, addresses, and contact numbers.     Passengers are responsible for placing baggage into the storage area and for removing it upon arrival at their destination Passengers are to keep a close watch on their carry-on baggage/s at all times Carry-on baggage may not be placed in the isle of the coach or at the customer’s leg Unacceptable bag contents include illegal substances, stolen goods, contraband, animals, corpses, explosive materials, disabling chemicals, animals, some flammable items and all guns and firearms. Security regulations may require MWB to disclose to government agencies the contents of a passenger’s bag/s. At that time you will be advised. MWB assumes no responsibility of any kind for customer items and/or baggage/s. MWB does not accept any liability for damaged baggage/s stowed in the cargo. MWB does not accept any liability for carry-on baggage/s or items stowed in Storage.  MWB does not accept any liability for carry-on or excess baggage. MWB's maximum liability for lost or damaged due to accident or emergency is capped at $100.00 for all bags stowed in the cargo compartment. MWB will only be responsible for reimbursing passengers up to the maximum liability limit in the event of negligence on its part. To receive funds for lost baggage, passengers must complete and file a claim report with MWB Cancellation Policy Passengers can cancel their reservation at any time. 

Sightseeing Tour Policy

MWB reserves the right to modify and change our tours in the event of any emergency, riot, civil unrest, strike, lockout, stoppage, or restraint of labour or on the happening of any event over which the company has no control (including but not restricted to adverse weather and road conditions, mechanical failure)

MWB will endeavor to swap attractions for safe, and culturally appropriate stops and attractions in the event of adverse weather and road conditions. 

We strongly recommend all passengers check weather and road conditions 48-24 hours before the departure date of a tour if they wish to cancel the tour booking. You can do so here at the Whitsunday Regional Concile Desaster Management page  disaster.whitsundayrc.qld.gov.au 

Please read our cancellation policy below for more details before canceling your tour. 

Cancellation & Refund Policy

(a)If the passenger wishes to cancel any booking they should advise us immediately by telephone and if requested by MWB Staff, a confirmatory letter, email, or fax to follow. Mackay Whitsunday Buses Pty Ltd shall be entitled to retain from the payment already made or to recover if not already paid, the balance of the total cost as follows:
1. Cancellations more than 24 Hours' Notice – No Charge (refunded within 7 days)
2. Cancellations under 24 hours' notice -100%
3. Cancellations on-site or once the journey has commenced – 100% 
(b) In the event of any emergency, riot, civil unrest, strike, lockout, stoppage, or restraint of labour or on the happening of any event over which the company has no control (including but not restricted to adverse weather and road conditions, mechanical failure) or in the event of the hirer taking any action to vary agreed conditions unilaterally, Mackay Whitsunday Buses Pty Ltd may by returning all money paid and without further or other liability cancel the booking.